General Shipping Info: Orders are shipped via the method you choose during checkout. The time indicated by shipping providers does not include processing time, which is usually 1-3 business days, depending on product availability. Just because you order an item and specify Next Day Air does not guarantee you will receive your item the next day. Please call to confirm when your order will ship to determine expected delivery date. Shipping charges are additional charges that are not included in the product price and are calculated for the shipping location you have specified during checkout. All costs, fees, and charges are in U.S. dollars. Shipping charges are typically based on the size and weight of a product. Because of a wide variety of product sizes and weights, these estimated shipping amounts are not always accurate. If needed, the estimated shipping amount will be manually corrected by an Alex Air Apparatus employee during processing.
Oversized/Overweight Packages: The estimated shipping amount given for oversized (like a pike pole) and overweight products during your check out process MAY NOT be correct. Since shipping dimensions on an oversized/overweight item can only be determined during packaging and processing, the shipping cost will be calculated and correctly adjusted by an Alex Air Apparatus employee prior to being shipped. Alex Air Apparatus makes every effort to make shipping charges accurate upon check out. Shipping charges are typically based on the size and weight of a product. Because of a wide variety of product sizes and weights, these estimated shipping amounts are not always accurate. For questions on oversized and overweight shipping, please contact us via e-mail or by phone. There are times where we have to ship via semi due to size or weight which will have an impact on the price of shipping.